Rates for products out of warranty
Rates for repairs with goodwill from manufacturer
If the warranty on your product is over, in some cases the manufacturer offers you a certain discount (called “Coulance”) on the repair costs. CE Repair Services will repair the product in such a case based on the manufacturer's rates. These rates are different for each manufacturer, so you will only find the corresponding rates on the quotation.
If no goodwill applies, for example because the product is too old for this or the defect was caused by external fall, impact or usage damage, the rates below apply. All rates quoted include VAT.
If the appliance cannot be repaired, you are usually entitled to another solution from your point of sale. However, we will then charge our investigation costs of € 42.50. If we have already visited you once or several times, we charge a one-off call-out fee of € 69.50, which adds up to € 112.
Rates without leniency - Home repairs
White goods or large televisions are generally repaired at your home. These include refrigerators, washing machines, clothes dryers, and televisions larger than 55 inches.
The cost to provide an estimate is € 42,50. These must be paid in advance. If you agree with the quotation, these costs will be deducted from the total amount. If you do not agree, these costs will not be refunded, as we have performed labor to prepare the quotation.
Once you have paid the handling fee, our technical department will send you an estimate. On this you will find the following standard costs:
- Parts Of course, this varies by product, brand and defect.
- Wages The starting rate is € 70,-, but can amount to € 149,- depending on whether, and if so, which parts need to be replaced.
- Call-out charges Our technician will visit you with his service van. The costs are € 69,50.
If you agree, our technical department will order the necessary parts. You will then be contacted for a visit appointment. The cost on the quotation should be paid directly to the technician by pin.
Sometimes there appears to be more to your product than could be assessed beforehand. If it turns out that the appliance can be repaired, but requires different parts, you will first be offered a new quote free of charge, which you can again agree or disagree with. You pay for the second visit not again the call-out charges à € 69,50. If you do not agree, or it turns out that the product cannot be repaired at all, you will pay only the call-out and handling charges (together € 112,-).
Rates without goodwill - Repair in our workshop
Televisions 55 inches and smaller, as well as smaller household products such as microwaves, vacuum cleaners and other appliances are generally repaired at our workshop. These products can usually be delivered to us yourself, sent to us, or can be picked up at your place.
Price quote in advance
In some cases, we can prepare an estimate in advance to give you an indication of what the repair will cost. You will then be approached to € 42,50 handling costs. If you agree with the quotation, an appointment will be made with you regarding the transport of the product. If you do not agree, the € 42,50 handling fees with us.
Product delivery
Through our website, you can submit a repair request and thereby register your product. Let op: Een product waar wij niet voor geautoriseerd zijn kunt u niet bij ons aanmelden. Stuurt u ons toch een dergelijk product op, dan zijn we genoodzaakt om € 18,- charge a handling fee for processing your product. Should we have to return the product to you, there will be € 14,95 or € 29,95 depending on the size of your product. If you come to pick up the product yourself, you will of course pay no shipping costs beyond the handling fee.
If we are authorized for your product, please find below the different ways your product can come to us:
- Self-delivery and pick-up: If you then come to deliver the product, please bring the order number you receive when you register online. You will of course not be charged for delivering and picking up the product yourself. You do need to make an appointment with our office in Mijdrecht.
- Submit: If you wish, you can use PostNL to send a device to our workshop for repair. For the current shipping rates, please refer to the website of PostNL.
- Samsung televisions: Samsung televisions 55 inches or smaller will be picked up at your home. If the device is out of warranty, you pay both the examination costs at € 42,50 and the transport costs of CE Logistics at € 58,- which together cost € 100,50. This amount should be paid to the driver by debit card during his visit.
Repair
If the product has arrived in our workshop and you have not received an estimate in advance, our technical department will send you an estimate.
If you agree to this quote, the specified parts will be ordered and the product repaired. After the product has been repaired, you will be asked to pay the amount stated on the invoice so that we can return the product to you. If you wish to pick up the product from us yourself, you can pay at the counter and take the product with you immediately.
If you disagree with the quote, you have two choices:
- You want the device back: You must pay the handling fee à € 42,50 payable, and the return cost if you do not come to pick up the product yourself.
- You don't want the device back: You must pay the handling fee à € 42,50 disposal cost € 6,35 comply. We provide environmentally friendly disposal and destruction of the product.
Product return
Once the product is ready, there are several ways to return it to you.
- Pick up from us: This is free, but can only be done by appointment.
- Return transport 'Small': Packs up to 100x50x50 cm, up to 9 kg. Cost: € 14,95
- Return transport 'Large': Packs up to 176x78x58 cm, up to 23 kg. Cost: € 29,95
The above are subject to PostNL's shipping terms and conditions.
Retourtransport via CE Logistics: CE Logistics is our transportation department specializing in consumer electronics. The service courier will return the product to you on your chosen business day. Cost: € 58,-
Other costs (for both home and workshop repairs)
- Non-home charges: Are you not at home at the time you have an appointment with one of our technicians? Then we are forced to charge € 69.50. Did you miss an appointment with a driver who came to pick up or deliver a product? Then you pay € 43,50.
- Late change: Should the appointment be changed but you indicate this after 12:00 noon the business day prior to the appointment through, then we are forced to € 42,50 charged to you.