Questions and Answers

In a few clear steps, the defective device can be registered. As soon as the repair has been successfully registered, you will receive an email from us with information about the follow-up process. 
Please read this email carefully and follow our directions. No email? Then it probably ended up in your spam box.

The guarantee period is usually stated on the guarantee certificate or purchase invoice. In the Benelux (this depends on the manufacturer) a warranty period of two years is usually used, the manufacturer's warranty conditions apply. If you purchased an insurance policy (commonly referred to as an extended warranty) when you purchased the device, you should look at the policy terms and conditions.

Betaalde reparatie bij gebruikersschade/verkeerd gebruik.
If the defect is caused by your own fault, or misuse, then this is not covered by the manufacturer's warranty. We will still be happy to help you with the repair, but you will have to pay for it. If you want to know what the repair costs are, we can make a detailed quotation for you. See: "I would like to receive a quote/quote for a repair.”

In order not to surprise you with a quotation, it is important that we receive your purchase receipt. It will then be clear more quickly whether there is still a possible right to a factory warranty. Please note: the manufacturer's warranty conditions apply. Perhaps there is someone in your area who can help you take a photo of the proof of purchase or perhaps your dealer can help you with this. It would be annoying if it turns out that there is no longer any right to warranty and you still have to pay the costs for transport, handling, investigation and/or repair.

In order to be able to process a repair order, we need detailed and correct information. All Makes and Models for which we have an authorization can be entered in our Repair Registration Form. To make it easy for you with those number and letter combinations, we've made sure to introduce additional text as soon as you start typing, so that you can't actually make any typing errors. If you cannot find your model, and you are sure that you have entered it correctly, you can check the option “My Model is not in the list”. That way you can complete your registration. However, we cannot guarantee that we can repair that Model. To be on the safe side, we recommend that you consult our authorization page or contact your dealer or the manufacturer of your device.

Usually the owner's manual says where the model/serial number can be found. With electronics (computers, audio and video equipment and the like), the serial number is almost always on the back or the bottom of the device (usually a gray / silver-colored sticker).

If it is not possible to do this via “my repair”, you can also send an e-mail with the photo. Of course always stating your order number.

This is necessary to determine the warranty. We are of course also happy to help you without a purchase receipt, but you will receive a quotation. The service/Repair is then not free of charge. In many cases, your point of sale can help you with the purchase receipt.

Then there is a good chance that we will not repair your trademark. If in doubt, please contact us at contact form.

Based on knowledge and experience, we can in most cases make a preliminary diagnosis remotely based on the reported defect + the model/serial number. The parts are ordered immediately and often only one visit is needed.

If you want to know what the repair costs are, we can make a detailed quotation for you.
Register your device with us through Register repair and state in the complaint description that you wish to receive a quotation.
Please note, a reliable quotation can be drawn up for not all devices/complaints without a physical examination taking place. We only give quotations for a device that is repaired in the workshop after the device has been sent to us. 
A quotation is not provided free of charge(see Tariffs). If after receipt of the quotation you choose to have your device repaired, the costs of the quotation will be deducted from the total amount.

To make your response to our quotation known, you can use the link in the quotation. This will take you directly to your repair order and your personal account details in this website and you can make your choice known. In this way we keep all information and communication together in an organized manner and directly linked to your repair order. 

In most cases this will be on your proof of purchase. If you upload this we can probably see how we can deal with this with regard to the repair costs. The above differs per insurer. If the extra warranty is not on your proof of purchase, we advise you to immediately contact the party where you purchased the product insurance.