Questions and Answers

40 years repair expertise The specialist in consumer electronics service Authorized for and by all known brands

Troubleshooting with My Repair

In a few clear steps, the defective device can be registered voor reparatie. Zodra de reparatie succesvol is aangemeld, ontvang je van ons een e-mail met informatie over het vervolgtraject. 
Please read this email carefully and follow our directions. No email? Then it probably ended up in your spam box.

You will find a personal link in the email you received from us immediately after registering your repair.
Click on the link in the email and you will be taken directly to your repair order.

If you want to know what the repair costs are, we can make a detailed quotation for you.
Register your device with us via Register repair and state in the complaint description that you wish to receive a quote.
Please note, a reliable quote can be drawn up for not all devices/complaints without a physical examination taking place. We only give quotations for a device that is repaired in the workshop after the device has been sent to us. 
A quote is not provided free of charge (see Tariffs). If after receipt of the quotation you choose to have your device repaired, the costs of the quotation will be deducted from the total amount.

 

To make your response to our quotation known, you can use the link in the quotation. This will take you directly to your repair order and your personal account details in this website and you can make your choice known. In this way we keep all information and communication together in an organized manner and directly linked to your repair order. 

You will find a personal link in the email you received from us immediately after registering your repair.
Click on the link in the email and you will be taken directly to your repair order.

In order to be able to process a repair order, we need detailed and correct information. All Makes and Models for which we have an authorization can be entered in our Repair Registration Form. To make it easy for you with those number and letter combinations, we've made sure to introduce additional text as soon as you start typing, so that you can't actually make any typing errors. If you cannot find your model, and you are sure that you have entered it correctly, you can check the option “My Model is not in the list”. That way you can complete your registration. However, we cannot guarantee that we can repair that Model. To be on the safe side, we recommend that you consult our authorization page or contact your dealer or the manufacturer of your device.

Troubleshooting with Components

If a part needed to repair your device is not in stock in our warehouse, we will order it from our supplier. Delivery takes a few working days, in general we receive the ordered parts after 2-5 days. As soon as we have received all the necessary parts, we will contact you to make a visit appointment (for a repair at home). If your device is repaired in the workshop, we will inform you by e-mail when we have all the parts in stock.

Is the part you are looking for not in our Webshop? It is possible that we can order it especially for you. Then send an email to webshop@cerepair.nl

We are unfortunately unable to process/answer questions regarding other topics to this e-mail address.

If a part needed to repair your device is not in stock in our warehouse, we will order it from our supplier. Delivery takes a few working days, in general we receive the ordered parts after 2-5 days. Some brands take longer (10-14 days). As a repair company, we have no influence on this. The only thing we regularly do is send a reminder to the supplier/manufacturer. We will keep you informed by e-mail. Until we have received all parts, the status of your repair will remain “Parts have been ordered”.

Troubleshooting with Others

In our Privacy policy you can read how we handle your personal data. We adhere to the GDPR (General Data Protection Regulation) in all cases. Do you still have a question about this or do you want to make use of your right to be forgotten, click here.

For dealers we present our Dealer portal . Repairs (for their customers) can be registered here, the status can be tracked and various data and documents can be requested and viewed.

A complaint? We find that annoying and then something went wrong. We will do everything we can to help you quickly. 
If the device has not been (properly) repaired or it is again/still defective, click here to immediately report a new repair. Based on the serial number, we can immediately see that it is a repeat repair, so you do not have to mention that (of course you can).

Is your complaint about something else, please fill us in Contact form and we will contact you as soon as possible. 
Unfortunately, it is not always possible to prevent mistakes from being made. We would like to have the opportunity to correct a mistake. We also want to learn from complaints and, if possible, take measures to improve our processes and services. That is why we ask that you always state the full contact details with the complaint, so that we can investigate the handling of the relevant repair order in detail and give you our feedback.

Do you want to give a compliment?
Is your device working properly again and are you satisfied with our service? We're also happy to hear that.
You can express your satisfaction with us in various ways, for example by posting a review on Trustpilot or on Google. We also like to hear this via a personal message. You can also use our Contact form .

For all questions regarding your device (for example about the manual, installation, connection, operation, settings, etc.), we refer you to the dealer where you bought the device or to the manufacturer. 

Would you like more information about CE Services Group or what other services we provide? We are happy to take the time for a closer acquaintance and to see if and how we can possibly fulfill your wishes. Send us your contact details via our Contact form and we will contact you as soon as possible.